Dear friends,

The Department of Water Management (DWM) would like you to know that the installation of water meters through the MeterSave program has been temporarily suspended while more research is done to determine why an increase in water lead levels is being seen in some homes with meters.

There are very easy steps that residents can take to ensure they have the highest quality water:

1. Filter Sets for metered customers

DWM has sent a letter to every customer who received a meter since 2000 with registration information for a free filter set. The filter sets--a water pitcher and six filters that are NSF-certified to reduce lead if used correctly--can be ordered online at using the custom code in the letter. Over the next few weeks, residents will also be receiving another mailing from DWM with this information.

Please register for this free filter set if you are eligible and have not already done so.

2. Free Lead Testing Program

DWM strongly encourages you to participate in their free lead testing program offered to any resident in Chicago. The testing is done by a certified lab and your results will be sent to you. DWM will also schedule a follow-up visit if necessary. You may request a free lead test kit by calling 311 or by visiting

If you have requested a test kit, please follow the instructions carefully and return it. The kits have no expiration date.

3. Flushing

One of the most effective tools for ensuring water quality is flushing. Every time you have not used your water for six hours or more, run a tap for five minutes to move the stagnant water out of your system. Doing dishes, laundry, showering or watering the lawn all count towards flushing as well. Also, as always, use cold water from the tap rather than hot water for drinking or cooking.

Flush your water for 5 minutes every time it has been stagnant for six hours or more.

For more information on Chicago’s Water Quality Study and meter installation, you can visit:

Residents can still register for a meter and they will be added to a waitlist and notified when the program resumes. For more information on the MeterSave program, you can visit:

Please see the below flyers from the City of Chicago for more information on keeping yourself and children safe from lead in drinking water.

Also, please watch the video below on the home testing process for people potentially impacted by lead in their water.

As always, feel free to contact me with any comments or concerns you may have at 773-769-1717 or reach out online.


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Heather A. Steans
State Senator, 7th District

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